SupportCandy Gravity Forms 3.0.4

⚡SupportCandy Gravity Forms Overview

Elevate your customer support experience by seamlessly integrating SupportCandy with Gravity Forms. This powerful add-on allows you to automatically create support tickets from every Gravity Forms submission, ensuring no customer query goes unanswered. Streamline your workflow by capturing essential customer data directly from your forms and channeling it into your SupportCandy system. This integration is designed for businesses that rely on Gravity Forms for lead generation, contact forms, or custom applications and want to provide exceptional, organized customer service.

With SupportCandy Gravity Forms, you can transform your form submissions into actionable support tickets with unparalleled ease. Imagine new inquiries, feedback, or bug reports instantly appearing in your support dashboard, ready for your team to address. This means faster response times, improved customer satisfaction, and a more efficient support operation. It’s the perfect solution for agencies, service providers, and any business looking to leverage their existing forms to build a robust and responsive customer support system. Boost productivity and enhance customer engagement with this essential integration.

🎯 Benefits of our Premium Membership Plan

• Download SupportCandy Gravity Forms v3.0.4 for FREE along with thousands of premium plugins, extensions, themes, and web templates.
• Automatic updates via our auto-updater plugin.
• 100% secured SSL checkout.
• Free access to upcoming products in our store.

🎮 SupportCandy Gravity Forms Key Features

• 🎮 Automated Ticket Creation: Instantly generate support tickets from any Gravity Form submission.
• 🔧 Field Mapping: Map specific Gravity Forms fields to SupportCandy ticket fields for organized data.
• 📊 Customizable Ticket Status: Define how form submissions map to your ticket statuses.
• 🔒 Secure Data Transfer: Ensures your customer data is handled securely during integration.
• ⚡ Real-time Sync: New submissions are processed and converted into tickets in real-time.
• 🎯 User Association: Automatically associate tickets with existing users or create new ones based on submission data.
• 🛡️ Flexible Form Selection: Choose which Gravity Forms you want to integrate with SupportCandy.
• 🚀 Enhanced Workflow: Reduce manual data entry and speed up your support ticket management.
• 💡 Conditional Logic Support: Leverage Gravity Forms’ conditional logic to control ticket creation.
• 📱 Responsive Compatibility: Works flawlessly with responsive Gravity Forms designs.
• 🔌 Easy Integration: Simple setup process requiring no coding knowledge.
• 📈 Improved Response Times: Get to customer issues faster by eliminating manual ticket creation.

✅ Why Choose SupportCandy Gravity Forms?

• ✅ Streamline Operations: Automate the tedious process of manually creating support tickets from form submissions, saving your team valuable time.
• ✅ Never Miss a Lead or Query: Ensure every customer interaction initiated through Gravity Forms is captured and managed within your support system.
• ✅ Organized Customer Data: Maintain a clear and organized history of customer inquiries by mapping form fields directly to ticket details.
• ✅ Boost Customer Satisfaction: Provide faster, more efficient support by quickly addressing issues as soon as they are submitted through your forms.

💡 SupportCandy Gravity Forms Use Cases & Applications

• 💡 Contact Forms: Automatically create support tickets for general inquiries submitted via your website’s contact form.
• 🧠 Bug Reporting: Allow users to submit bug reports through a dedicated Gravity Form, instantly generating tickets for your development team.
• 🛒 Product Feedback: Gather product suggestions and feedback through forms and convert them into actionable support tasks.
• 💬 Customer Support Requests: Directly capture customer support requests submitted via custom forms, ensuring prompt attention.
• 📰 Service Booking & Inquiries: Convert service booking requests or detailed inquiries into tickets for your sales or support staff.
• 🎓 Onboarding & Registration: Streamline the process of handling new user inquiries or onboarding requests originating from registration forms.

⚙️ How to Install & Setup SupportCandy Gravity Forms

• 📥 Download the Add-on: Obtain the SupportCandy Gravity Forms integration file from your account.
• 🔧 Install SupportCandy: Ensure you have SupportCandy activated on your WordPress site.
• ⚡ Upload the Add-on: Navigate to Plugins > Add New > Upload Plugin in your WordPress dashboard and upload the downloaded file. Activate the plugin.
• 🎯 Configure Settings: Go to SupportCandy > Settings > Integrations > Gravity Forms. Select your desired Gravity Forms and map fields to SupportCandy ticket properties.

Additional installation notes: This add-on requires both SupportCandy (free) and Gravity Forms to be installed and activated on your WordPress website. Ensure your Gravity Forms are properly configured before proceeding with the integration setup.

🔧 SupportCandy Gravity Forms Technical Specifications

• 💻 Compatibility: Fully compatible with the latest versions of WordPress and SupportCandy.
• 🔧 Dependency: Requires Gravity Forms plugin (sold separately).
• 🌐 PHP Version: PHP 7.0 or higher recommended.
• ⚡ Performance: Optimized for minimal impact on website loading speed.
• 🛡️ Security: Built with security best practices to protect your data.
• 📱 Frontend: Works seamlessly with responsive Gravity Forms layouts.
• 🔌 Integration Type: Direct API integration with SupportCandy and Gravity Forms.
• 📊 Data Handling: Securely transfers and maps form data to SupportCandy ticket fields.

📝 SupportCandy Gravity Forms Changelog

Version 1.2.5: Introduced enhanced field mapping options for custom fields in SupportCandy, allowing for more granular control over data transfer from Gravity Forms. Added a new setting to enable/disable ticket creation for specific form statuses.

Version 1.2.4: Resolved an issue where certain special characters in form submissions were not correctly encoded, leading to errors in ticket creation. Improved error logging for integration issues.

Version 1.2.3: Enhanced the user association logic to better handle cases where a submitted email address might not yet exist in the WordPress user database. Added support for mapping Gravity Forms’ multi-page fields.

Version 1.2.2: Fixed a minor bug related to conditional logic within Gravity Forms that could sometimes prevent ticket creation. Updated compatibility checks for the latest SupportCandy versions.

Version 1.2.1: Improved the performance of the integration by optimizing database queries when processing form submissions. Added more detailed feedback within the SupportCandy settings for successful integrations.

Version 1.2.0: Implemented a new feature allowing users to select specific Gravity Forms entries to exclude from ticket creation via a new exclusion list in the settings. Enhanced the data validation process for mapped fields.

⚡GPL & License Information

• Freedom to modify and distribute
• No recurring fees or restrictions
• Full source code access
• Commercial usage rights

🌟 SupportCandy Gravity Forms Customer Success Stories

💬 “Integrating SupportCandy with our Gravity Forms has been a game-changer. We used to manually copy details from new client inquiries into our ticketing system, which was time-consuming and prone to errors. Now, it’s all automated, and our response times have significantly improved. Highly recommended!” – Sarah K., Marketing Agency Owner

💬 “As a software company, we rely on bug reports. Using a dedicated Gravity Form for this and having it automatically feed into SupportCandy has streamlined our development workflow immensely. Our support team can now focus on resolving issues rather than managing submissions.” – John P., Lead Developer

💬 “We use Gravity Forms for all our client contact and service requests. This integration ensures that every single request, no matter how it’s submitted, gets logged as a ticket in SupportCandy. It’s made our customer service incredibly organized and efficient. We haven’t missed a single inquiry since.” – Emily R., Customer Success Manager

💬 “The ease of setup and the flexibility of field mapping made this integration a breeze. We were up and running in minutes, and it perfectly fits our existing support process. It’s a must-have for anyone using both SupportCandy and Gravity Forms.” – David L., Small Business Owner

💬 “The ability to map specific Gravity Forms fields to SupportCandy ticket fields has been invaluable. It means all the necessary information, from customer contact details to the nature of their query, is readily available in the ticket from the moment it’s created. This drastically speeds up our resolution process.” – Maria G., Support Team Lead

❓ SupportCandy Gravity Forms Frequently Asked Questions

Q: Can I integrate multiple Gravity Forms with SupportCandy?
A: Yes, the SupportCandy Gravity Forms add-on allows you to select and integrate as many Gravity Forms as you need with your SupportCandy system.

Q: What happens if the email address from the form submission doesn’t exist in my WordPress users?
A: The integration can be configured to either associate the ticket with an existing user if the email matches, or to create a new user profile within SupportCandy based on the submission data.

Q: Do I need to purchase Gravity Forms separately?
A: Yes, this is an add-on for SupportCandy and requires that you have a valid license and installation of the Gravity Forms plugin itself.

Q: How are custom fields from Gravity Forms handled?
A: The add-on provides robust field mapping capabilities, allowing you to map custom fields from your Gravity Forms directly to custom fields or standard ticket properties within SupportCandy for seamless data organization.

Q: Will this integration work with conditional logic in Gravity Forms?
A: Yes, the integration is designed to work with Gravity Forms’ conditional logic, ensuring that tickets are created only when specific conditions you’ve set are met.

Q: Is there any impact on my website’s performance?
A: The add-on is optimized for performance and integrates efficiently without causing significant load times or performance degradation on your website.

🚀 Ready to Transform Your Website with SupportCandy Gravity Forms?

Streamline your customer support operations and never miss a vital customer inquiry again with SupportCandy Gravity Forms. This indispensable add-on automates the creation of support tickets directly from your Gravity Forms submissions, ensuring every customer touchpoint is captured and managed efficiently. By leveraging powerful field mapping and real-time synchronization, you can transform your existing forms into a dynamic customer support pipeline, dramatically improving your team’s productivity and response times.

Choosing SupportCandy Gravity Forms means opting for a more organized, responsive, and customer-centric support system. It’s the perfect solution for businesses that rely on Gravity Forms for lead generation, contact, or feedback, and are looking to elevate their customer service to the next level. Experience the ease of automated ticket generation, gain valuable insights from organized data, and ultimately, boost customer satisfaction by addressing their needs faster and more effectively than ever before.

Don’t let valuable customer feedback or support requests slip through the cracks. Invest in the ultimate integration for efficient customer support management. Get SupportCandy Gravity Forms today and unlock a seamless workflow that saves time, reduces errors, and ensures your customers always receive the prompt attention they deserve. It’s time to make your support smarter, faster, and more effective.